IT Management Consulting

Our IT Management experts have the diverse experience and deep technical knowledge to provide advisory and consulting services in the following areas:

  • Digital Transformation

These days, digital transformation seems ubiquitous. In the never-ending quest to maximize both top and bottom line growth, digital transformation seems like the panacea. That is simply not the case. Many aspects of an organization contribute to and impact growth. Our strong belief is that you need to focus on your people first, then processes, and finally technology. If you have a broken process and decide to digitize it, then you’re just making that process more efficient at being broken.

We believe that an organization can get the best return on investment by taking a holistic approach to digital transformation. To that end, we will work closely with you to look at your operations top down to identify the best opportunities and ensure the proper foundational pieces are in place for successful digital transformation initiatives.

We have worked with numerous organizations in nearly all sectors, from industrial to non-profit, on digital transformation projects, and we’ve seen what works and what doesn’t. By leveraging our experience, we can help you determine where to start your digital transformation journey, so that you can do it efficiently and effectively.

  • Portfolio Management

Most successful organizations have a vision, and stated objectives aimed at helping achieve that vision. In order to ensure that corporate funds are spent efficiently and responsibly, it is critical to align your project portfolio to those business objectives. The primary purpose of Portfolio Management is to ensure that all projects that are considered and approved align to the corporate strategies. Ultimately, every project should be moving the needle forward.

DITC will help you design and implement a solid portfolio governance solution that will take your project portfolio management to the next level. This will include key aspects such as:

  • Top down and bottom up project identification
  • Business case development including costing and benefits calculation
  • Approval process, including approval criteria development
  • Portfolio governance including standing meetings at the executive steering committee level and below
  • Removing barriers between and ensuring alignment of executive management, line of business heads, and IT leaders
  • Benefits Management – without this, an organization cannot validate business cases and leverage lessons learned to continuously improve the quality of its project portfolio 

Contact us today and we’ll show you how we can help you put an effective Portfolio Management process in place or revamp the one you already have.

  • Program Management

How do you know whether a new initiative should be a project or program? This will depend on several factors including the size of the initiative, business case, and timeline to start benefits realization. DITC can help you develop a program management process to ensure efficient and effective delivery of all initiatives.

  • Project Management

We do not believe in a “cookie-cutter” approach. We will work with you to develop a customized Project Management framework and methodology that works best for you. We will cover all topics (that apply), including but not limited to:

  • Transition from sales team to project team
  • Project team assembly
  • Project governance development including reporting, steering committees, etc.
  • Project Plan (schedule) development
  • Earned Value Management
  • Delivery methodology selection (waterfall vs agile)
  • Vendor management
  • Change management
  • Effective meeting process
  • Budget and scope management
  • Risk, action, issue and decision (RAID) management
  • Project execution including kickoff, requirements development, programming, testing, training and deployment
  • Critical success factors and guiding principals
  • Transition to service/support team
  • Lessons Learned
  • Project Closure

This may seem like a big list, but don’t let that fool you. We are all about efficiency and being lean. As such, we will only implement what is beneficial to project delivery. Last but not least, our definition of project success goes beyond completion within budget and on time. Crucially, it also includes successful adoption by the end-users, and through benefits management, confirmation that the business case was indeed achieved.

  • Training and Coaching

In addition to helping you develop the best structures and processes for your IT organization, we can also provide training and coaching to empower your employees to be the best at what they do. Most organizations that value innovation and continuous improvement have employee development as a core part of their growth strategy. We provide training on all aspects of project delivery.

  • Project Rescue/Remediation

We’ve all heard nightmare (often entertaining) stories about projects that went “sideways.” If you have a project or projects that are over budget or late, and stuck in “recovery” mode, we can help. There are many reasons why projects fail. Some of the most common include:

  • Poor business requirements definition
  • Insufficient change management
  • Lack of focus by the sponsors.

If the PMO changes project managers 5 times, and the project is still failing, then clearly the PM is not the issue. We will come in and analyze every aspect of the project in distress, identify the root causes, and develop a comprehensive recovery plan. This will be done in an agile way so that the project is not on hold in the meantime. We will “stop the bleeding” first by looking for “low hanging fruits,” and then move forward. Ultimately, we will leverage the documented root causes to serve as lessons learned for future projects.

  • Digital Strategy

We can help you develop your digital strategy, whether it’s as simple as SEO for your website, or a full-fledged omni-channel presence with chat bots and CRM to IVR integration.

  • PMO Implementation

If your organization is expecting to grow its portfolio, or already has a large project portfolio, you should strongly consider implementing a Project Management Office (PMO). Most successful organizations have a PMO. In fact, not having a PMO is a common gap among organizations that don’t succeed.

A PMO is an organizational body responsible for the centralized and coordinated management of projects under its purview. A PMO can be at the department level (such as IT), enterprise level or both, depending on its objectives. The responsibilities and objectives of the PMO vary greatly depending on the organization’s business requirements. However, a common function of the PMO is to support the project managers in areas such as:

  • Managing shared resources across all projects under the PMO
  • Providing training, coaching and mentoring
  • Developing policies and procedures, best practices and templates
  • Ensuring compliance with established governance through auditing

DITC can work with you to determine your business requirements, the best corresponding PMO strategy, and to implement that PMO. Once the PMO is in place, we can help you ensure it matures over time, to support your growing organization.

  • Business Process Optimization/Re-engineering

We also provide advisory services for startups building their value chain, and established companies in the process of restructuring their delivery organization.

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